Adult-Gerontology Clinical Nurse Specialist (CNS) Practice Exam

When negative outcomes are identified, which action is NOT recommended?

1. Acknowledge that the outcome is less than expected

2. Apologize quickly to those affected

3. Correct negative outcomes quickly

4. Do not abandon the goal even if safe processes cannot be determined

The correct answer is: Do not abandon the goal even if safe processes cannot be determined

The action of not abandoning the goal, even when safe processes cannot be determined, is not recommended in the context of addressing negative outcomes. In healthcare, particularly in clinical nursing practice, the safety of patients and the integrity of processes are paramount. If negative outcomes arise and safe processes have yet to be established or identified, continuing on the same path without adjustment can lead to further harm or complications. It is essential to pause and reassess the processes in place, ensuring that safety protocols are either established or adhered to before proceeding. Prioritizing patient safety means sometimes stepping back to reformulate goals or methods rather than pushing forward without a secure foundation. Acknowledging less-than-expected outcomes, apologizing to those affected, and correcting negative outcomes quickly are all crucial actions that demonstrate accountability, transparency, and commitment to improvement in healthcare practice. Each of these responses fosters an environment of trust and supports a culture of safety, which is vital in managing and learning from adverse events.